makemychashma Cancellation & Return Policy

We strive to offer a seamless buying experience to our customers. With this, we offer a very easy cancellation policy for our customers:

Cancellation Policy

Sunglasses & Eyeglasses

• Customers can cancel their order by sending a mail  contact@makemychashma.com to request for cancellation.
• Cancellation would be allowed only till the time the products have not been dispatched from makemychashma warehouse. Post-dispatch, no cancellation is allowed.
• We do not allow partial order cancellations. No refunds will be made in case of partial order cancellation/return.

Offer Specific Cancellations

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.

Unethical Purchase & Cancellation Policy

• In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and makemychashma
• will not be liable to pay any refund to the customers in all such cases.

• If it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, makemychashma reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount) from the user if similar charges are also borne by makemychashma.

Return Policy

Eyeglasses & Sunglasses

• makemychashma offers a 7 day no questions asked return policy to all its customers.
• Customers can raise a return request calling at 9839103832 or send an email to contact@makemychashma.com with order details.
• Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
• Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, makemychashma can deny refund to the customer.
• In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement. As a practice – we match the prescription values with the valid prescription uploaded in our system. In specific cases in which we cannot read the uploaded prescription – we will call to confirm the prescription values.
• If it is observed that a user is placing multiple/bulk orders and is also returning the same; makemychashma reserves the right to charge a substantial return fee from the user.

Return Policy in case of RTO

In case of RTO, no charges will be levied. All other T&Cs applicable.

Refund Policy

Your satisfaction is our goal at makemychashma Which is why, if you’re not so happy with your purchase there’s an easy refund policy for you to avail.

Our quality team will verify all returned products to check if the same has not been used and is in good condition for further sale. Plus, if all the items have been sent back & are completely intact. Post which the refund will be processed.

Refund Cycle:

Complete refund process takes about 14 working days from the time product is received in our warehouse. This includes time for product pickup, quality inspection, confirmation & refund initiation.

Check all refund modes available & timelines below:

* In case payment is made through UPI option, the refund would take more than 30 days.

Category-Specific Additional Refund Guidelines

Contact Lenses

Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.

Return/Refund cannot be processed if:

• 1) The box packaging has been opened/tampered.
• 2) The box & the elements inside the box (lenses) are opened.
• 3) The lenses inside are unused but the box is opened.

Lens Cleaning Wipes

Due to safety & hygiene measures, makemychashma Lens Cleaning Wipes are a Non-returnable product.

Branded Eyeglasses & Sunglasses such as RayBan etc

Refund for Branded Eyeglasses & Sunglasses will be processed manually and might affect the refund timelines.

Once the product is picked up & reaches our warehouse, our quality team will ensure that there is no post-delivery damage to the product, its packaging, warranty card/s, case & other accessories. Post which the refund will be processed after meeting mentioned conditions. 

Other Refund Scenarios:

Offer Specific Refunds

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific refund rules of that particular offer.